okbije Privacy Policy

1 Introduction

okbije ("we", "us", "the Platform", "okbije") is committed to protecting the privacy and personal data of every individual who accesses, registers on, or uses the services available at okbije.net ("the Site", "the Platform"). This Privacy Policy ("Policy") describes, in plain and formal English, the types of personal data okbije collects, the purposes for which that data is processed, the parties with whom it may be shared, the measures taken to keep it secure, and the rights available to you as a data subject.

This Policy applies to all users of the okbije platform, including registered account holders, visitors who browse the Site without registering, and individuals who contact okbije's support team. By accessing or using the okbije platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the platform immediately.

2 Data Controller

For the purposes of this Policy, okbije acts as the data controller in respect of personal data collected through the okbije.net platform. As data controller, okbije determines the purposes and means of processing your personal data. okbije is responsible for ensuring that personal data is processed lawfully, fairly, and transparently in accordance with applicable data protection principles.

If you have any questions about how okbije handles your personal data, or wish to exercise any of your rights as described in Section 10, please contact okbije's data protection team using the email address provided in Section 13 of this Policy.

3 Categories of Personal Data We Collect

okbije collects the following categories of personal data from users of the platform. The specific data collected in each category depends on the nature of your interaction with the platform.

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (required to verify that you meet the 18+ age requirement).
• Gender (where voluntarily provided).
• Nationality and country of residence.
• Copies of identity documents submitted for KYC verification, including Bangladesh National Identity Card (NID), passport, or driving licence.

3.2 Contact Data

• Mobile phone number (primary contact and used for two-factor authentication).
• Email address.
• Residential address in Bangladesh (city, district, and postal code).

3.3 Financial Data

• Mobile banking account details (bKash, Nagad, Rocket, or Upay account numbers registered in your name).
• Bank account details for users depositing or withdrawing via Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported banking partners.
• Transaction history — all deposits, withdrawals, bonus credits, and wagering activity associated with your okbije account.
• Source-of-funds information where requested as part of enhanced due diligence for large transactions.

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from that IP.
• Device type, operating system, and browser type and version.
• Session data: time and duration of each platform visit, pages viewed, features used, games played.
• Clickstream data: the sequence of pages visited within a session.
• Error logs generated during your use of the platform, used for diagnostic and security purposes.

3.5 Communications Data

• The content of messages sent to okbije's customer support team via email.
• Records of support interactions, including date, time, subject matter, and resolution outcome.
• Records of promotional communications sent to you and whether those communications were opened or acted upon, where tracking is used.

3.6 Responsible Gaming Data

• Self-imposed deposit limits, session time limits, and time-out requests submitted through your account settings.
• Self-exclusion requests and the exclusion period applied.
• Any responsible gaming assessments or interventions conducted by okbije's safer gambling team.

4 How We Collect Your Data

okbije collects personal data through the following channels and mechanisms:

4.1 Directly From You

The majority of the personal data okbije holds is provided directly by you when you: create an okbije account; complete the KYC verification process by submitting identity documents; make a deposit or withdrawal request; contact our customer support team; opt in to promotional communications; or set responsible gaming limits within your account settings.

4.2 Automatically Through the Platform

When you visit or use the okbije platform, certain technical and usage data is collected automatically via server logs, cookies, and similar tracking technologies. This includes your IP address, device and browser information, session duration, and in-session activity. Please refer to Section 9 of this Policy for a detailed explanation of how okbije uses cookies and similar technologies.

4.3 From Third Parties

okbije may receive personal data from trusted third-party service providers that assist in delivering the platform's services. These include:

• KYC and identity verification providers — who may confirm the authenticity of identity documents you submit and cross-reference your details against databases used for anti-money-laundering (AML) and sanctions screening.
• Payment processors — including mobile banking operators (bKash, Nagad, Rocket, Upay) and banking partners, who may confirm the status or ownership of the payment method linked to your account.
• Fraud prevention partners — who may flag suspicious account activity patterns associated with your device or network.

okbije only receives personal data from third parties where there is a lawful basis for that transfer and where the third party has appropriate data-sharing agreements in place with okbije.

5 Purposes & Legal Basis for Processing

The table below summarises the primary purposes for which okbije processes your personal data, together with the corresponding legal basis for each processing activity.

Where okbije relies on your consent as the legal basis for processing (for example, for sending promotional emails or SMS messages), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. To withdraw consent, contact [email protected] or update your communication preferences within your account settings.

6 Data Sharing & Disclosure

okbije does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your personal data may, however, be shared with the following categories of recipients for the purposes described in Section 5:

6.1 Service Providers (Data Processors)

okbije engages trusted third-party service providers who process personal data on okbije's behalf and under okbije's instructions. These include KYC and identity verification providers, payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), cloud hosting and infrastructure providers, platform analytics tools, customer support software providers, and game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. All such providers are bound by data processing agreements that restrict their use of personal data to the specific services they deliver to okbije.

6.2 Legal and Regulatory Authorities

okbije may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or official regulatory request. Such disclosures are made only to the extent necessary to fulfil the legal obligation and are not subject to your prior consent where disclosure is mandated by law.

6.3 Business Transfers

In the event that okbije undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by okbije may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to data processing arrangements that results from it.

6.4 Fraud Prevention Networks

okbije participates in shared fraud prevention initiatives. Where fraudulent activity is identified on your account, relevant details may be shared with other operators and fraud prevention partners for the purpose of preventing further fraud across the industry. Such sharing is conducted under strict confidentiality and data protection obligations.

7 Data Retention

okbije retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active okbije account is retained for the full duration of the account relationship.
• Closed account data: Following voluntary or involuntary account closure, okbije retains identity, financial, and transaction data for a minimum period of five (5) years in compliance with anti-money-laundering regulations and general financial record-keeping requirements.
• KYC documents: Copies of identity documents submitted during KYC verification are retained for a minimum of five (5) years from the date of the last transaction on the account.
• Support communications: Records of customer support interactions are retained for a minimum of three (3) years from the date of the interaction.
• Technical and usage data: Aggregated and anonymised usage analytics may be retained indefinitely. Identifiable technical data (such as IP logs) is retained for up to twelve (12) months.
• Responsible gaming records: Self-exclusion records and responsible gaming interventions are retained for a minimum of five (5) years to ensure compliance with safer gambling obligations and to prevent re-registration by self-excluded individuals.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a manner that it cannot be re-identified.

8 Security Measures

okbije implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• Encryption in transit: All data transmitted between your device and the okbije platform is encrypted using 256-bit SSL/TLS encryption. The padlock icon in your browser address bar confirms that your connection is secure at all times.
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is stored with encryption at rest on secured servers.
• Access controls: Access to personal data within okbije is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Two-factor authentication (2FA): okbije offers SMS-based 2FA to all account holders, providing an additional layer of protection against unauthorised account access.
• Intrusion detection and monitoring: The okbije platform is monitored continuously for suspicious activity, attempted intrusions, and anomalous access patterns.
• Regular security reviews: okbije conducts periodic reviews of its security practices and data processing systems to identify and remediate potential vulnerabilities.

9 Cookies & Similar Technologies

okbije uses cookies and similar tracking technologies (collectively "cookies") on the okbije.net platform. Cookies are small text files placed on your device by your browser when you visit a website. They serve a variety of functions essential to the operation and improvement of the platform.

9.1 Categories of Cookies Used

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core functionality such as maintaining your logged-in session, processing transactions, and applying responsible gaming restrictions. These cookies cannot be disabled without severely impairing the usability of the platform.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how users interact with the platform — for example, which pages are visited most frequently and where errors occur. This data is used to improve platform performance and user experience. No personally identifiable information is collected by these cookies.
• Functional cookies: These cookies remember your preferences, such as your selected language settings, and personalise your experience on the platform accordingly.
• Security cookies: These cookies assist in fraud detection, bot prevention, and the identification of unusual login patterns that may indicate unauthorised access attempts.

9.2 Managing Cookies

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will impair the functionality of the okbije platform and may prevent you from logging in or completing transactions. okbije does not use cookies to serve third-party advertising on the platform.

10 Your Data Rights

As a data subject, you have the following rights in relation to the personal data okbije holds about you. To exercise any of these rights, submit a written request to [email protected] with sufficient information to verify your identity. okbije will respond to valid requests within a reasonable timeframe and in any event within thirty (30) calendar days.

• Right of access: You have the right to request a copy of the personal data okbije holds about you, together with information about how that data is being used.
• Right to rectification: If you believe that any personal data okbije holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: You may request that okbije delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to okbije's legal and regulatory data retention obligations as described in Section 7.
• Right to restriction of processing: You may request that okbije restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is disputed.
• Right to data portability: Where processing is based on your consent or on performance of a contract, you have the right to receive a structured, machine-readable copy of the personal data you have provided to okbije.
• Right to object: You have the right to object to processing carried out on the basis of okbije's legitimate interests. okbije will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time without detriment, subject to the lawfulness of processing prior to withdrawal.

11 Minors

The okbije platform is strictly intended for use by adults aged 18 years and above. okbije does not knowingly collect or process the personal data of minors. If you are under 18 years of age, you must not create an account or use any service on the okbije platform.

If okbije becomes aware that personal data has been collected from an individual under the age of 18 — whether through the account registration process, the KYC verification process, or any other means — the relevant account will be immediately suspended, any funds held will be withheld pending investigation, and all associated personal data will be securely deleted to the extent permitted by applicable law and any ongoing investigation requirements.

Parents and guardians who believe that a minor in their care may have registered an account on okbije are urged to contact [email protected] immediately so that appropriate action can be taken without delay.

12 Changes to This Privacy Policy

okbije reserves the right to amend or update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, data processing practices, or the services available on the platform. Material changes to this Policy will be communicated to registered account holders via the email address on file and/or via a prominent notice on the okbije platform prior to the changes taking effect.

The effective date displayed at the top of this Policy will be updated whenever a new version is published. The version of this Policy in effect at the time of any relevant processing activity is the version that governs that activity. You are encouraged to review this Policy periodically. Continued use of the okbije platform following the effective date of an updated Policy constitutes your acceptance of the updated terms.

13 Contact & Data Requests

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which okbije processes your personal data, please contact our data protection team. All privacy-related enquiries, data subject access requests, and consent withdrawal notifications should be submitted in writing to the address below. The contact email is displayed as plain text only — it is not a clickable link.